IBM provides a variety of self-help tools and other support resources to
help you maintain and troubleshoot systems that are based on WebSphere products. In
addition to these, IBM also provides three levels of Premium Support that can be
customized and added on to your Passport Advantage support agreement. This article
describes the advantages of IBM Software Premium Support and how these additional
services would impact your day-to-day operations. (IBM WebSphere Developer Technical Journal)